PURCHASE AND RETURN POLICY FOR PARTS

PAYMENT CONDITIONS:

- Payment must be made within 30 days of the invoice date for a client with approved credit. Any unpaid accounts or balances will bear an interest of 2% per month. (24% per year)

- Payment is made immediately with cash, check or credit card for customers with C.O.D. status.

BACK ORDER:

All orders will be charged at expedition (plus taxes). All back orders will be sent when merchandises will be received, unless there is receipt of a written notification of change by mail or by fax before we send the merchandise.

RETURNS:

Returns must be authorized by Trans-F-Air and must arrive at our facilities within 10 days of purchase. They will be subject to a 15% handling charge. Only merchandise appearing in our current catalogue and in perfect resale condition will be accepted. If re-packaging is needed, an additional 10% charge will be apply. No returns will be accepted without a return number enclosed with the package. Please contact our parts department for a return number.

CLAIMS:

a) Damages or loss during shipment : All claims by the customer have to be made against the courier.

b) Missing parts in shipment : All claims have to be submitted to Trans-F-Air within 5 days of shipment reception.